First Home Domain Pty Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your information when you visit our website, complete our enquiry forms, contact us, or use our services.

This Privacy Policy is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

First Home Domain Pty Ltd

Phone: 1300 619 528

Email: info@firsthomedomain.com.au

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Residential Postcode
• Employment Status
• Residency Status (Australian Citizen, Permanent Resident, etc.)
• First Home Buyer Status
• Household Income
• Savings/Deposit Amount
• Existing Debts
• Property Purchase Timeframe

Technical Information

When you visit our website we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Pages Visited
• Referring Website
• Cookies
• Advertising Identifiers

3. How We Collect Information

We collect information when you:

• Complete an enquiry form
• Submit a Meta (Facebook or Instagram) Lead Form
• Contact us by phone or email
• Book an appointment
• Visit our website
• Subscribe to updates
• Interact with our advertisements
• Communicate with our team

4. Why We Collect Your Information

We collect personal information to:

• Assess your eligibility for home buying assistance
• Respond to your enquiries
• Contact you regarding your request
• Arrange consultations
• Provide information about available properties
• Discuss finance and lending options
• Improve our services
• Improve our advertising
• Meet legal and regulatory obligations

5. Marketing Communications

By submitting your details, you consent to us contacting you via:

• Phone
• SMS
• Email

regarding your enquiry and relevant property opportunities.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link provided in our emails.

6. Disclosure of Your Information

We may share your information with trusted third parties where necessary, including:

• Mortgage brokers
• Finance professionals
• Lenders
• Property developers
• Legal advisers
• IT service providers
• Marketing providers
• Government authorities where required by law

We only share information necessary to provide our services.

We do not sell your personal information.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Measure advertising performance
• Personalise your experience
• Improve future marketing campaigns

These technologies may include:

• Meta Pixel
• Meta Conversions API
• Google Analytics
• Google Ads Tracking
• Google Tag Manager

You may disable cookies through your browser settings; however, some website features may not function correctly.

8. Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Misuse
• Loss
• Modification
• Disclosure

While we implement appropriate security measures, no internet transmission or electronic storage system is completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

10. Access and Correction

You may request access to the personal information we hold about you.

If you believe any information is inaccurate or incomplete, please contact us and we will take reasonable steps to correct it.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our services are intended for adults aged 18 years and over.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to access, update or request deletion of your personal information, please contact us:

First Home Domain Pty Ltd

📞 1300 619 528

✉️ info@firsthomedomain.com.au